Mapping of the scientific production on maintenance management in hotels in Scopus
Resumen
Hotel maintenance is one of the most important factors in providing a quality experience to guests. In this research, a bibliometric study on hotel maintenance is carried out with the objective of mapping the scientific production in this field. The database for the search was Scopus. The bibliometric method was employed using the R package Bibliometrix to calculate productivity, impact and collaboration indicators. Keyword analysis was complemented with the use of VOSviewer software and SPSS and UCINET software were used to calculate the closeness and correlation of the main approaches. A total of 310 articles published in the period 1961-2022 were found. Lai JHK and Burnett J are the most prolix authors and their articles are among the most important contributions to the field. The most studied thematic lines are Benchmarking, Energy, facilities management, Hospitality, Costs and Sustainability. The results of the study were presented for use by maintenance managers. The following were identified as future lines of research: improvements in energy management. Perform a cost-benefit analysis of redundant systems, among others.
Keywords: bibliometrix, bibliometric, hotels, maintenance management
RESUMEN
El mantenimiento de un hotel es uno de los factores más importantes para proporcionar una experiencia de calidad a los huéspedes. En esta investigación se realiza un estudio bibliométrico sobre el mantenimiento hotelero con el objetivo de mapear la producción científica en este ámbito. La base de datos para la búsqueda fue Scopus. Fue empleado el método bibliométrico utilizando el paquete de R Bibliometrix para calcular indicadores de productividad, impacto y colaboración. El análisis de las palabras clave se complementó con el uso del software VOSviewer y además se utilizaron los softwares SPSS y UCINET para calcular la cercanía y correlación de los principales enfoques. Se encontraron un total de 310 artículos publicados en el período de 1961-2022. Lai JHK y Burnett J resultan los autores más prolijos y sus artículos son de los de mayor contribución al campo. Las líneas temáticas más estudiadas son: la evaluación comparativa, la energía, la gestión de instalaciones, la hospitalidad, los costos y la sostenibilidad. Los resultados del estudio fueron presentados para el aprovechamiento a los gestores de mantenimiento. Como futuras líneas de investigación se identificaron: mejoras en la gestión de la energía, realizar un análisis coste-beneficio de los sistemas redundantes, entre otras.
Palabras clave: bibliometrix, bibliometría, hoteles, gestión de mantenimiento.
Received: 2022-09-25 Accepted for publication: 2022-10-05 Published: 2022-12-30
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DOI: http://dx.doi.org/10.4067/S0718-235X2022000200195
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